Last updated: 12 May 2026
Pain d'Avignon ("we", "our", "us") values your privacy. This Privacy Policy explains how we collect, use, share and protect personal information when you visit www.paindavignon.com or use our online services. We reserve the right to update this Policy at any time. If we materially change how we use your personal information, we will notify affected users by email. By using our website you consent to the practices described here.
Information We Collect
We collect information in three ways: information you provide voluntarily — your name, email, phone, address — when you make a reservation, place a wholesale enquiry, sign up for our newsletter or contact us; payment information processed by our payment provider (we do not store full card numbers on our servers); and information automatically collected — cookies, IP address, browser type, device information, pages visited and similar analytics data.
Why We Collect Information
To provide the services you request (reservations, orders, enquiries, wholesale catalogue requests)
To process payments and fulfil orders
To send transactional emails (order confirmations, reservation reminders)
To send marketing emails and newsletters where you have given consent
To improve our website, products and services
To comply with legal, tax and accounting obligations, and to protect against fraud
Cookies and Similar Technologies
Our website uses cookies and similar tracking technologies to operate the site, remember your preferences and analyse traffic. Essential cookies are required for the site to function. Analytics cookies help us understand how visitors use the site so we can improve it. Marketing cookies are used to deliver relevant content and measure effectiveness. You can manage your cookie preferences via the banner shown on your first visit and through your browser settings.
Third-Party Services We Use
We use trusted third-party providers to operate our website and serve our customers. These providers may receive personal information necessary to perform their service: Constant Contact (email marketing and newsletter delivery); Shopify (our online store platform for retail purchases); OpenTable (restaurant reservations); Google Analytics (website analytics and traffic measurement); and payment processors (secure handling of card payments). Each of these providers has its own privacy policy governing how they handle your data. Pain d'Avignon does not sell your personal information to any third party.
Data Retention
We retain personal information only as long as necessary. Reservation and enquiry data is retained for the duration of our active relationship with you, plus a reasonable follow-up period. Marketing contact details are retained until you unsubscribe or request deletion. Transactional and billing records are retained as required by applicable tax and accounting laws (typically 7 years in the United States). Analytics data is typically retained for up to 26 months in aggregated form. You may request earlier deletion of your data at any time by contacting us.
Use of Information
Pain d'Avignon does not sell, rent or lease customer lists to third parties. We use personal information to operate our website, deliver requested services and — where appropriate — keep you informed of products or services that may be of interest. We may share information with the trusted third-party providers listed above strictly to deliver services on our behalf. These providers are bound by confidentiality and may only use your information to perform their service.
Disclosure of Information
We will not disclose your personal information except: to provide products or services you have requested; to the trusted service providers listed above under confidentiality; in aggregate, anonymised form; as required by law, subpoena, warrant or other legal process; to outside auditors bound by confidentiality; to enforce our Terms of Use; and to protect the rights, safety or property of Pain d'Avignon, our staff or others.
Children Under 13
Our website is not directed to children under 13 and we do not knowingly collect personal information from anyone under 13. If we discover that we have inadvertently collected such information, we will delete it from our systems or obtain verifiable parental consent. Anyone under 13 must obtain parental permission before using our website.
Security
We take reasonable precautions to protect your information. Sensitive information submitted via the website is transmitted using industry-standard encryption (SSL/TLS) — look for the lock icon in your browser. Only staff who need access to personal information for a specific job are granted that access. Our servers and third-party providers are selected with security in mind to prevent loss, misuse, unauthorised access, disclosure or modification. In the event of a data breach affecting your personal information, we will notify affected users and the relevant authorities as required by applicable law.
Your Rights
You have the following rights regarding your personal information: the right to access (request a copy of the information we hold about you); the right to correct inaccurate information; the right to delete your personal information, subject to legal exceptions; the right to opt out of marketing communications at any time; the right to object to certain processing of your personal information; and the right to data portability where applicable. To exercise any of these rights, contact us at diana@paindavignon.com. We will respond within 30 days.
California Residents (CCPA / CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA): the right to know what personal information we collect, use, disclose or share about you; the right to request deletion of your personal information; the right to correct inaccurate personal information; the right to opt out of the sale or sharing of your personal information — Pain d'Avignon does not sell personal information; the right to limit the use of sensitive personal information; and the right to non-discrimination for exercising any of these rights. To exercise your California privacy rights, email diana@paindavignon.com with "California Privacy Request" in the subject line. We will verify your identity before responding.
Marketing Communications
We only send marketing emails to people who have opted in. Every marketing email includes an unsubscribe link, and you may unsubscribe at any time by clicking that link or by emailing diana@paindavignon.com. We comply with the CAN-SPAM Act.
International Users
Pain d'Avignon operates primarily in the United States. If you access this site from outside the US, your information will be transferred to and stored in the United States, which may have different data protection laws than your country of residence. By providing personal information through this site, you consent to its storage and use as described in this Policy.
Contact
For any questions about this Privacy Policy or to exercise your rights, contact us at: diana@paindavignon.com · 15 Hinckley Road, Hyannis MA 02601 · 508-778-8588. By using this website, you accept the terms of this Privacy Policy. Your continued use following any updates constitutes acceptance of those changes.
